Refund & cancellation policy

Requesting a plan does not cost anything. Until you have paid, you can cancel the request from your membership page, or tell our team when we contact you.

You can ask for a full refund if all of these are true:

• you ask within 24 hours of your membership being switched on;
• you have not viewed any contact details using the plan;
• your account has not been suspended for breaking our terms of use.

If we cannot provide the service you paid for, for example because your profile cannot be approved, we will refund the plan in full.

• A plan that has been active for more than 24 hours, or that has been used to view contact details.
• The unused part of a plan you stop using partway through.
• A plan cancelled because the account broke our terms of use.
• Bank or transfer charges made by your own bank.

Event registration is strictly non-refundable. When you register, multiple members of our management team are deployed and expenses are incurred to run the event, so the fee cannot be refunded, whether you cancel, cannot attend or arrive late. The 24-hour refund window for membership plans does not apply to events.

If we cancel an event ourselves, the event policy explains what happens to your fee.

Contact our team by phone, WhatsApp or our contact form. Give the email address you registered with and the payment reference, if you have one. We will confirm whether the refund is approved within two working days.

Refunds are made via the original method of payment, unless agreed otherwise for a preferred payment method. Refunds usually reach you within 5 to 7 working days of approval. Your membership ends when the refund is issued.

Plans do not renew automatically, so there is nothing to cancel at the end of a plan. You return to the free plan, and contact details you have already viewed stay available in your account.