Questions & answers

Yes. Many profiles are managed by parents, siblings or other relatives. Choose who manages the profile when you create it; this is shown on the profile so other families know who they are speaking with.

Yes. Creating an account and a profile, browsing, shortlisting and sending a few interests each month are all free. A membership plan adds contact details, more interests and a premium listing.

Our team reads every profile before it is shown to other families. This keeps the community genuine and respectful, and usually takes about one working day.

Your contact details are never shown publicly or to visitors. Approved members with a paid plan can view them from your profile, which uses one of their contact views. If you would rather share them only with families whose interest you have accepted, set your profile to private.

Yes. Your profile can be public, visible to members only, or private. Photos can be visible to everyone, to members, or only after you accept someone’s interest.

Yes. You can pause your profile at any time from your privacy settings. It will be hidden until you resume it.

Every plan lets you view the contact details of a set number of profiles, send more interests and appear with a premium badge near the top of search results. Higher plans also include contact details at no extra cost once a family accepts your interest. See the plans page for details.

Choose a plan on the website and our team will call or WhatsApp you to collect payment by UPI, bank transfer, or cash or cheque at our office. Your membership is switched on as soon as payment is received.

You return to the free plan. Contact details you have already viewed stay available in your account. If you renew before your plan ends, the new plan starts when the current one finishes, so you do not lose any days.

You can cancel a plan request at any time before you pay. After your membership is switched on, you can ask for a full refund within 24 hours if you have not viewed any contact details. Our refund policy has the details.

We show exactly what has been checked, such as identity, mobile number, education or profession. Verification reduces risk but does not replace your own family’s enquiries.

Our team reviews both profiles and contacts the other family on your behalf. If they would like to proceed, we put the two families in touch. Introductions are available to every member, free or paid.

Expressing interest lets the other family know directly through the website. Requesting an introduction asks our team to approach them personally, which many families prefer for the first contact.

Contact our team and give the profile code shown on the profile. We look into every report in confidence and remove profiles that break our terms of use.

Do not send it, and report the profile to our team. A genuine family will not ask for money, and our team only ever asks for payment for a plan you have chosen. Our safety guidelines list other warning signs.